Shipping
Rudog ships to anywhere in the United States using USPS or UPS ground. Most items are a flat fee, but total weight can affect larger orders. We strive to give you the lowest shipping cost we can. Most orders will ship next business day and will arrive via USPS or UPS within 2-3 days.
Address Errors
Errors sometimes happen when you enter your address information. Please make sure to double check your shipping address. If we ship your package to an incorrectly entered address, we can sometimes re-route it, but you may incur additional charges from that carrier. You are responsible to repurchase the order if the address was entered incorrectly and marked delivered. Also, if we have to re-ship your package (after we receive the first one back), you will be charged for shipping.
Lost Packages
While 99% of our packages shipped have no issues, sometimes packages are lost during transit. If your package is lost and your tracking is not being updated, please notify us. We will have to wait for the entire shipping time frame before filing a case and re-shipping your package, as required by the carrier.
Refunds and Returns
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle still remaining, depending upon inspection. Returns are at your expense.
Refunds (if applicable)
Refunds will start once we get the original package back. Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
Cancellations
Our team ships out our orders pretty quickly, almost all orders ship within 24-48hrs. If you need to cancel your order, it needs to be done before your order has shipped out. If it has not been shipped out, we can easily cancel your order for a full refund. If your order has shipped, you will need to return the unopened items back to our warehouse, which then we will refund you minus any shipping costs. Please see our Returns/Exchanges policy above for information on returning a package.
In order to cancel or change an order, you need to call us at 972-880-8443 or email us at [email protected] This includes any change to the shipping address, removal or additions to an order, and order cancellations.